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RETURNS NEED A RETURN AUTHORIZATION FORM
A Return Authorization Form must be filled out and included with the returned item(s). To get a Return Authorization Form please email firstname.lastname@example.org or call us at 877-246-8958 Returns made without prior authorization will be refused. In this case, we will not pay for the item to be shipped back to you. Only after we receive the returned item, will we ship the replacement.
DOMESTIC RETURNS FOR DAMAGED OR DEFECTIVE PRODUCTS
You have 15 days upon receipt of your order to file a claim with us regarding damages or defects. Once we receive the item, we will inspect it. If we determine it is defective, we will offer a replacement or refund. For domestic orders, we will cover all shipping costs in the case. Please use a mail service with delivery confirmation when sending your items back. If the item isn’t defective, we will return it to you. Please keep all original packaging.
INTERNATIONAL RETURNS FOR DAMAGED OR DEFECTIVE PRODUCTS
If you receive a defective or broken product you have 15 days to notify us. Once you have received a Return Authorization Form from us you can send your item back. We will reimburse you up to $75 for return shipping to us. You must send your item back with a shipping service that has delivery confirmation.
You have 15 days to notify us that you are returning any item in it's original packing. You are responsible for return shipping and there is a 15% restocking fee if all original packaging isn't included.
All DJTT midi-controllers (such as the midi fighter, VCI-100 SE, VCI-100 Arcade Edition) have a 1-year full warranty. This warranty does not include protection from damage caused by physical abuse (dropping, beating, slamming, etc) or water damage. Upon notification, receipt and inspection of broken product, Dj TechTools will send out a new product at no additional cost. Any modifications to equipment will void the warranty.
THIRD PARTY PRODUCTS
All third party products warranty claims are handled directly through the manufacturer. The only exception to this is we will handle third party exchanges within 15 days of receipt of the item. No Technical Support is given for third party products
All modifications made to the Vestax VCI-100 (including firmware and hardware) may void the Vestax Warranty. Make all modification at own risk!
Dj TechTools can not make any warranties regarding the overall reliability of any “Do-It-Yourself” kits (DIY) because it is based on the skill of the modifier, but all kit parts are warranted under our normal return policy. Dj TechTools is not responsible for any property damaged during the modification process or property damaged from products that were badly modified. Please take all necessary and responsible safety measures before modifying your equipment.
We do not stock most products here in SF. We give private tours of the office on special occasions. Please email us if you are interested in setting up an appointment.