Ean Golden <notextile> <h3 style="margin-top: 0;">Shipping info and Costs?</h3> <p>We ship all of our products via USPS (United States Postal Service) because it is the lowest cost option for reliably shipping products internationally. Rates range from $7- $70 depending on what your shipping. Here is a rough break down of the various service options and their approxiamate prices:</p> <h4>US Customers:</h4> <ul class="policy"> <li>First Class ($1-$4 for small packages) First class is relatively fast (1-2 weeks) and does have domestic tracking</li> <li>Priority ($5-20) Priority is typically very fast 3-5 days to most states and has a very reliable tracking system</li> </ul> <h4>International Customers:</h4> <ul class="policy"> <li>First Class: ($9-12 for small packages) This service does not have any tracking numbers and can take anywhere from 1 to 3 weeks depending on the quality of the local post office in your country.</li> <li>Priority ($40-$50 for controllers) Priority has tracking and typically takes 7-12 days to arrive in most countries.</li> <li>Express ($70 for controllers) These packages usually arrive in 5-7 days and are shipped via FedEx so the tracking and timing faster.</li> </ul> <h3>Return Policy</h3> <ul class="plain"> <li>If anything under $200 breaks we will just send you a new one.</li> <li>If a controller shows up doa or broken, we send a new one out immediately</li> <li>If you break a controller, then you can take it to a local Vestax repair facility in your country or send it to the US for repair.</li> <li>If a controller is defective within 1 year, then you send us your controller and we will send out a new one at the same time.</li> </ul> <h3>Do your products have a Warranty?</h3> <p>Absolutely, if there is something wrong with a product our team will do everything we can to get it fixed asap. If its a defect or mistake on our part we will replace or repair the product within 1 year.</p> <h3>Can I Pick Up my Order in SF?</h3> <p>Yes! You can, we dont have an official store yet but you can come by our apt/office and pick up gear anytime. We are always excited to meet our customers in person. A store/educational facility is coming soon to San Francisco!</p> </notextile> <h3 style="margin-top: 0;">Shipping info and Costs?</h3> <p>We ship all of our products via USPS (United States Postal Service) because it is the lowest cost option for reliably shipping products internationally. Rates range from $7- $70 depending on what your shipping. Here is a rough break down of the various service options and their approxiamate prices:</p> <h4>US Customers:</h4> <ul class="policy"> <li>First Class ($1-$4 for small packages) First class is relatively fast (1-2 weeks) and does have domestic tracking</li> <li>Priority ($5-20) Priority is typically very fast 3-5 days to most states and has a very reliable tracking system</li> </ul> <h4>International Customers:</h4> <ul class="policy"> <li>First Class: ($9-12 for small packages) This service does not have any tracking numbers and can take anywhere from 1 to 3 weeks depending on the quality of the local post office in your country.</li> <li>Priority ($40-$50 for controllers) Priority has tracking and typically takes 7-12 days to arrive in most countries.</li> <li>Express ($70 for controllers) These packages usually arrive in 5-7 days and are shipped via FedEx so the tracking and timing faster.</li> </ul> <h3>Return Policy</h3> <ul class="plain"> <li>If anything under $200 breaks we will just send you a new one.</li> <li>If a controller shows up doa or broken, we send a new one out immediately</li> <li>If you break a controller, then you can take it to a local Vestax repair facility in your country or send it to the US for repair.</li> <li>If a controller is defective within 1 year, then you send us your controller and we will send out a new one at the same time.</li> </ul> <h3>Do your products have a Warranty?</h3> <p>Absolutely, if there is something wrong with a product our team will do everything we can to get it fixed asap. If its a defect or mistake on our part we will replace or repair the product within 1 year.</p> <h3>Can I Pick Up my Order in SF?</h3> <p>Yes! You can, we dont have an official store yet but you can come by our apt/office and pick up gear anytime. We are always excited to meet our customers in person. A store/educational facility is coming soon to San Francisco!</p> 2009-10-27T20:49:38-07:00 faq 3565982 2009-10-27T20:50:08-07:00 172972 2009-10-31T12:23:19-07:00